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FAQ - BEFORE GRADUATION

Graduation Booking

How do I register to graduate?

  1. Click on the 'Graduation Booking' button 
  2. Enter your student number (digits only) and date of birth, then click 'Go'
  3. Complete Step 1 - Graduand Ticket and click 'add to cart'
  4. Follow the prompts to add other graduation products/services to your cart (Optional)
  5. Click proceed to checkout
  6. Login to your Reed Graduation Services account (or sign up if a new user)
  7. Complete checkout prompts

What is a Portrait Session and what does it cover?

A Portrait Session is the time you spend with our professional photographer. Your photographer will take a range of different shots and poses of the graduate by themselves as well as extra shots with family and friends.

Can I get my photos taken before/after the ceremony?

Our studios are available before and after the ceremony. You can proceed to the photography area as soon as you have your gown, and immediately after the ceremony. Our studios close (temporarily) strictly 45 minutes before the ceremony commences.

Do I need to make a booking to get my stage photograph?

No. we take a photograph of every single graduate. A photo of every graduate is available to view and purchase immediately after the ceremony. To save time on the day click here to pre-book online.

When do I receive my pre-booked stage image or video? 

These items will be available to collect immediately after the ceremony at the Stage Desk. If you forget to collect these items, we will need to charge a postage fee to send the items after graduation. 

Travel Hotel Recommendations

Should you require any hotel recommendations for you or your guests for your upcoming Graduation, please head to our official Reed Events HotelPlanner website to view and reserve your perfect graduation stay at competitive rates. 

 

FAQ - AFTER GRADUATION

How do I view my photos online?

  1. Visit latrobe.reedgraduations.com.au,
  2. Click on the ‘View/Order portrait images’ circle.
  3. Enter your 'G' reference code from your studio session booking and then click GO.
  4. Your images will appear in a slide show format. Use the arrows to scroll through the images.

If you receive the message “Sorry, please try another code”, your photographs may still be uploading. Please allow 5 business days from graduation day for the images to be available to view. If you continue to have trouble after this period, please contact our staff at hello@reedgraduations.com.au 

How do I order my Portrait Session photos online?

  1. Visit latrobe.reedgraduations.com.au,
  2. Enter your 'G' reference code from your Portrait Session booking and then click 'GO'.
  3. Your images will appear as thumbnails. Hover over an image and click 'View Details' to begin ordering an image.
  4. Select your preferred format (print, digital or canvas) and photo options from the right-hand side menu.
  5. Click ‘add to cart’. You can then choose to continue selecting more photographs, or continue to checkout.
  6. If you haven’t already done so, you will need to create an account with us. This way we can save your shipping address and contact details for any future purchases.
  7. Follow the prompts to checkout. A receipt will be emailed as confirmation.

How do I download the Digital Pack?

  1. Go to our website and login to your account.
  2. Then click 'My Account' in the top right corner and then 'My Orders' from the dropdown menu.
  3. On the order summary page, click the 'download' button next to the relevant order.
  4. From this link you will be able to save the images to your computer. The images can be downloaded multiple times, if necessary.

Please note: Pre-booked orders and orders placed shortly after graduation: Your digital image files will be available to download from "My Account" within 48 hours after your graduation.

Having trouble? Please contact our staff at hello@reedgraduations.com.au or on 1300 361 806.

How do I view and purchase my stage photos online?

  1. Visit latrobe.reedgraduations.com.au.
  2. Click on ‘View/Order Stage Images’.
  3. Select the date and time of your ceremony. Click GO.
  4. This will show everyone who crossed the stage. Select your image and then your preferred format (print/digital, etc.)
  5. Click ‘add to cart’ and follow the prompts to checkout. 

How long before I receive my order?

Reed Graduation Services are dedicated to providing only the absolute highest level of quality. Your printed images will be thoughtfully re-touched, carefully packaged and delivered to your door or post office approximately 4 weeks after ordering.  Digital images are available online instantly after you place your order. Framed images can take up to 6 weeks due to the nature of creating custom frames.

Price List

To view our photography price list please click here. All prices are quoted in Australian Dollars (AUD).

Postage

For physical items, the postage fee ranges from $15 - $30 within Australia. Overseas postage is calculated based on the product item and destination.

Digital items do not attract a postage fee.