Frequently Asked Questions
The degree frame will be available for you to collect from our Framing Services Desk after your ceremony.
Pre-ordered frames not collected on the day may be subject to a postage and handling fee of $30 (within Australia).
No, you can also order on graduation day at our Framing Services Desk (subject to stock availability) or online after the graduation (postage & handling fee will apply).
No, we cannot duplicate your certificate. Our staff can mount your original certificate inside the frame if you visit our Framing Services Desk after the ceremony.
A degree frame can be returned/exchanged under the following terms & conditions:
Change of mind exchange or return
You must contact us within 2 weeks of receiving the frame.
The frame must be returned to us in the same condition you received it.
You must cover the cost of returning the original frame (and receiving the replacement if you choose exchange).
Exchange or return for faulty product
You must contact us within 2 weeks of receiving the frame.
Please email through photo proof of the damage.